Product Support
Infusion pumps and IV sets & accessories
CareFusion is committed to providing a positive customer experience. Our experienced support representatives are well equipped to address your needs.
This page contains technical support information related to the following:
Infusion Products
Infusion Pumps and IV sets & accessories
Brands
Alaris®, SmartSite®, Texium®, Versasafe™
Customer Order Management (for product sales and returns, billing questions or to request routine product repair)
Tel: 800.482.4822
Fax: 800.447.7825
Email: CustCareInfusion@carefusion.com
Hours: 5:30am - 4:00pm PST
Track an Order
Request Repair of an instrument
Technical Support
Tel: 888.812.3229
Fax: 858.617.5283
Hours: 6:00am - 5:00pm PST M-F
Impress Support: 1.877.858.8822
Email: DL-US-INF-Tech-Support@carefusion.com
Alaris System Manager - Server Support
Tel: 888.812.3648
Hours: 6:00am - 5:00pm PST M-F
Customer Advocacy (for clinical troubleshooting, or to report product issues or patient events)
Tel: 888.812.3266
Email: customerfeedback@carefusion.com
Hours: Monday - Friday, 7 a.m. to 4 p.m. Pacific Time
MaxGuard® Products
Needleless access connectors, luers, caps, accessories
Brands
MaxGuard®, MaxPlus®, Medegen
Technical Support
Email: gmb-cf-ivsetsupport@carefusion.com
KippMed OEM Products
OEM Products
Brands
KippMed®/NAC® OEM, SmartSite® OEM, Texium® OEM
Technical Support
Tel: 800.520.7999
Fax: 909.390.9081
oem@carefusion.com
Customer Order Management (for product sales and returns, billing questions or to request routine product repair)
Tel: 800.482.4822
Fax: 800.447.7825
Email: CustCareInfusion@carefusion.com
Hours: 5:30am - 4:00pm PST
Customer Advocacy (for clinical troubleshooting, or to report product issues or patient events)
Tel: 888.812.3266
Email: customerfeedback@carefusion.com
Hours: Monday - Friday, 7 a.m. to 4 p.m. Pacific Time
View clinical documentation and product information (tip sheets, user manuals, white papers)
Product alerts: Medical Device Recall for Alaris® System